Data Deletion Instructions

This page explains how to delete data held in DeskLab, operated by MyStay, Porto, Portugal. It complements our Privacy Policy, which describes what we collect and why.

1. If you use DeskLab (workspace administrators and agents)

You can delete your data yourself, at any time, from inside the application:

• Disconnect a channel. In Settings → Inbox channels, disconnecting a Facebook Page, Instagram account, Gmail or IMAP mailbox, or a phone number revokes the stored credential and stops any further syncing immediately.
• Delete individual records. Contacts, tickets, messages, attachments and scheduled content can be deleted from their own screens by an administrator.
• Delete the whole workspace. Write to daniel@mystay.pt from the email address of a workspace owner and ask for the workspace to be deleted. We delete all of its data within 30 days, except where we are required by law to keep something.

2. If a business used DeskLab to talk to you

If you wrote to a company that uses DeskLab — by message, email, a form or a comment — your data sits inside that company's workspace. That company decides what is kept and for how long; DeskLab processes it on their behalf.

Ask that company directly, and they can delete it. If you cannot reach them, or you would rather ask us, write to daniel@mystay.pt with enough detail to find the record (the business you contacted, and the email address or phone number you used). We will pass the request on and assist with carrying it out.

3. Data obtained through Facebook or Instagram

When a workspace connects a Facebook Page or an Instagram account, DeskLab stores the access token for that connection and the messages, comments and lead-form submissions it receives through it.

To delete this data:

• Disconnect the page in Settings → Inbox channels → Meta. This revokes the token and removes the connection and its credentials.
• You can also remove DeskLab's access from Facebook at facebook.com/settings → Business Integrations, which has the same effect on our access.
• To have the messages and comments already imported deleted as well, write to daniel@mystay.pt. We delete them within 30 days.

4. How long it takes

Disconnecting a channel takes effect immediately. Deletion requests we handle by hand are completed within 30 days. Backups are overwritten on their normal cycle, so a deleted record may persist in an encrypted backup for a short period after it disappears from the application.

5. Contact

DeskLab / MyStay · Porto, Portugal · daniel@mystay.pt